Privacy Policy

At Leicester Property Insight, we’re committed to respecting and protecting your privacy.

This Privacy Policy explains when and why we collect personal information about our website visitors, customers and people who contact or interact with us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

If you do not want us to process your personal information as described in this Privacy Policy, please do not provide information to Leicester Property Insight or use our website.

Leiceter Property Insight has a Data Protection Officer who is responsible for matters relating to privacy and data
protection. The Data Protection Officer can be reached at andrew@harryalbertgroup.co.uk

 

About Leicester Property Insight

Leicester Property Insight is a trading name of Harry Albert Lettings & Estates LTD whose registered company number is 11036245 and registered office Harry Albert Lettings & Estates, 2 Leire Street, Leicester, LE4 6NT.

 

How do we collect personal information about you?

We obtain personal information about you that you provide to us through our website, emails, phone
conversations, documents you provide to us or when you visit one of our branches, for example when you:

  • Enquire about specific properties for sale or for rent
  • Ask us to value your property
  • Register for our email newsletters
  • Participate in one of our surveys
  • Interact with us on our social media sites

We also obtain personal information relating to you using automated technical means when you visit our
website.

 

What type of personal information is collected?

The information we collect from you might include (but is not limited to) your name, address, email address,
phone number, date of birth and financial details and any other information you choose to provide to us.

The information we collect through our website using automated technical means includes: the Internet
protocol (IP) address used to connect your computer to the Internet, your login information, browser type and
version, time zone setting, browser plug-in types and versions, operating system and platform, identification
number, online identifier and location data. We also collect information about your website visit including
which website pages are accessed, page response times and length of visits to pages as well as actions taken on the website.

Leicester Property Insight may collect data which may be shared with Harry Albert Lettings & Estates when you leave a comment on our site. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. This information will not be deleted.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How long do we retain your personal information?

We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information for certain prescribed periods to fulfil our statutory obligations. Outside of specific statutory obligations, we will hold your personal data on our systems for as long as is necessary for the relevant purposes for which we use it, or in accordance with any retention periods set out in any relevant contract you hold with us. We will retain your data for a minimum period of 28 days following the date of submission, and for a maximum period of 6 years or longer where reasonably necessary.

 

How do we use your personal information?

We may use the information that you directly provide to us in the following ways:

  • We may use your personal data for the purpose of carrying out our obligations arising from any contracts entered into by you and Leicester Property Insight, such as providing you with products and services you have requested, visiting and arranging viewings of your property. Our legal basis for this use is that it is necessary for the performance of a contract to which you are party.
  • We may use your name, email address and postal address to provide you with information, you have requested from us, respond to enquiries or requests from you, communicate with you in relation to those enquiries or requests and arranging visits to your property by our staff. Our legal basis for this use is our legitimate interests, namely carrying out activities in the course of agency name’s business
    in response to customer enquiries or requests.
  • We may use your name, email address and postal address to provide you with information regarding similar goods and services to those you have already enquired about or purchased. Our legal basis for this use is our legitimate interests, namely the ongoing marketing of our goods and services to individuals with whom we have an existing relationship in connection with our goods and services and/or who have expressed an interest in those goods and services;
  • Where you have entered into a contract with us or we have provided you with services we may use your name, email address, postal address or phone number to ask for your feedback about the services we have provided to you. Our legal basis for this use is our legitimate interests, namely evaluating and where necessary improving the quality of our service provision with a view to promoting the success of our business and positive customer relationships.
  • Where you are a party to an existing contract with us or regularly enter into contracts with us for our goods and services, we may use your name, email address, postal address or phone number to notify you of changes to the terms and conditions of our services. Our legal basis for this use is our legitimate interests, namely the administration and management of our business contracts and
    relationships.
  • We may use your name, email address and postal address to send you marketing communications, if you have chosen to receive these. These may include information about properties for rent or for sale, the current property market, promotions or offers. Our legal basis for this use is consent.
  • We may use your relevant information to verify your identity where relevant. Our legal basis for this use is compliance with a legal obligation to which we are subject or our legitimate interests, namely ensuring the security of our systems, network and information and those of third parties.

We may use the information that we automatically collect using technical means through our website to:

  • Administer our site and for troubleshooting, testing, research and statistical purposes. We use Google Analytics, a third-party website monitoring tool. Our legal basis for this is our legitimate interests, namely monitoring the use of our software and IT systems, improving our website and to monitor advertising and marketing metrics. We also use LinkedIn Marketing and Facebook Pixel for the same purposes.
  • Measure or understand the effectiveness of our own advertising activity. Our legal basis for this use is our legitimate interests, namely improving the relevancy of our advertising;
  • Measure or understand the effectiveness of our marketing emails. Our legal basis for this use is consent.

This automated collection of information may involve the use of cookies. Please see our Cookies Policy below for further detail about these.

We may analyse the personal information we collect directly from you and obtain using automated technical means to create a profile of your interests and preferences so that we can contact you with information relevant to you (if you have chosen to receive marketing communications from us). We may make use of additional information about you when it is available from external sources to help us do this effectively.

We may also use any of your personal information that we collect from you directly and additional information about you from external sources where necessary to detect and reduce fraud and credit risk. These sources include previous landlords, previous employers, persons in a priviliged position where appropriate, landlord referencing agencies and credit referencing agencies and these sources will be both publicly and privately available. Our legal basis for this use of your personal information is our legitimate interests in preventing our business being subject to fraud or credit risk.

 

Who has access to information?

We will not sell or rent your information to third parties without your consent.

We may pass your information to third party service providers, including but not limited to:

  • Business partners, suppliers and sub-contractors working on our behalf for the purposes of completing tasks and providing services to you.
  • Advertisers and advertising networks (including social media) to select and serve relevant adverts to
    you;
  • Debt recovery agencies in the event of outstanding arrears.

When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and otherwise use your information in accordance with applicable data protection law.

We may disclose your personal information to any member of our group of companies (this means our
subsidiaries, our ultimate holding company and all its subsidiaries, insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets, or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share
your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure

 

Your Rights

In this section we have summarised the rights that you have under data protection law. Some of the rights are complex, applying only in certain circumstances and subject to certain exceptions, and in the interests of keeping this policy concise, not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

You have the right:

  • To object to us processing your personal information for marketing purposes. If you object, we will stop processing your personal information for this purpose. When we collect your data, you can choose whether you wish to receive marketing communications from us. If you wish to stop receiving marketing communications, you can opt out at any time by clicking an ‘unsubscribe’ link at the bottom of one of our emails or by emailing .
  • To access the information we hold about you and certain information about our processing of it and your rights in relation to it.
  • In certain circumstances, to obtain erasure of the personal information we hold about you, subject to certain exceptions.
  • To rectification of the information we hold about you.
  • In certain circumstances, to restrict our processing of your personal information or object to us processing it. If you object, we will stop processing your personal information unless certain exceptions apply.
  • Where our legal basis for processing your personal information is your consent or the performance of a contract and we process it by automated means, to be provided with the personal information we hold about you in structured, commonly used and machine-readable format and to transmit the information to another controller
  • To not be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly affecting you, subject to certain exceptions
  • Where our processing of your personal information is based on your consent, to withdraw that consent at any time. If you withdraw your consent, we will stop the relevant processing, but it will not affect the lawfulness of our processing before the withdrawal.

To exercise any of these rights, email us at [email address] or write to us at [postal address]. In addition, you can exercise your right to object to direct marketing at any time by clicking an ‘unsubscribe’ link at the bottom of one of our emails.

If you consider that our processing of your personal information infringes data protection laws, you have the right to lodge a complaint to a supervisory authority responsible for data protection. You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. More information about lodging a complaint with the Information Commissioner’s Office (the relevant UK supervisory authority) can be found at https://ico.org.uk/concerns/

 

Security precautions in place to protect your information

We take appropriate technical and organisational precautions to secure your personal information and prevent its loss, misuse or alteration. All information you provide to us is stored on our secure servers. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and
for this reason we cannot guarantee the security of data sent between us over the internet.

 

Cookies

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns.

Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you.

It is possible to switch off cookies by setting your browser preferences. For more information on the Cookies we use, see our Cookies Policy below.

 

Cookies Policy

Cookies are small text files that are placed on to your computer by websites that you visit. They are used to make websites work, to improve the efficiency of websites, to improve the user’s experience and to provide usage information on websites. This information should make your website visits more productive by storing and using information on your website preferences and habits.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

The settings on your web browser can usually allow you to choose whether or not to accept cookies. Most web browser software is initially set up to accept them.

We may offer cookies to you and you should ensure that your web browser is set up to not accept cookies if you do not wish to receive them. Please note that if you disable cookies, some services or website functionality may not be available. For further information about cookies and how to disable them please go to
www.aboutcookies.org.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

By continuing to use this site, you are accepting our use of the cookies described below that make advertising and communications more relevant to you and your interests, and further help us to improve the site.

 

We use the following cookies:

Cookie ID Type of cookie Origin Reason
__cfduid Essential Cloudflare & SouthcourtHub. Net For security purposes to help secure individual clients behind a shared IP address and apply security settings on a per-client basis.
fr Targeting/Advertising Facebook For remarketing purposes.
_ga Targeting/Advertising Google Used to distinguish users.
_gid Targeting/Advertising Google Used to distinguish users.
_gat_gtag Targeting/Advertising Google Used to throttle request rate..
gwcc Targeting/Advertising Google Used to track customers who click on telephone links.
Other TBC TBC TBC

 

Links to other websites

Our website may contain links to other websites run by other organisations. We are not responsible for the privacy practices of those organisations or the content of their websites. You should read the privacy policies of these organisations before providing them with any personal information.

 

Review of this Policy

We keep this Policy under regular review. This Policy was last updated on 25th May 2018.

If we change our Privacy Policy we will post the changes on this page and may place notices on other sections of the website and/or notify you by email.

 

Further Information

You can obtain further information about data protection laws by visiting the Information Commissioner’s Office website at www.ico.org.uk.

 

ICO Registration

Nature of work: News and Media Publications in association with Harry Albert Lettings & Estates LTD, Leicester Letting & Estate agents.

 

Description of processing

The following is a broad description of the way this organisation/data controller processes personal information. To understand how your own personal information is processed you may need to refer to any personal communications you have received, check any privacy notices the organisation has provided or contact the organisation to ask about your personal circumstances.

 

Reasons/purposes for processing information

We process personal information to enable us as to carry out property management services; promote and advertise our services; maintain our own accounts and records; and support and manage our employees.

 

Type/classes of information processed

We process information relevant to the above reasons/purposes. This may include:

  • personal details
  • family details
  • lifestyle and social circumstances
  • employment and educations details
  • goods and services
  • financial details
  • all information contained in references

 

We also process sensitive classes of information that may include:

  • racial or ethnic origin
  • religious or other beliefs
  • trade union membership
  • physical or mental health details

 

Who the information is processed about

We process personal information about:

  • customers
  • tenants
  • professional advisers and consultants
  • complainants, enquirers
  • suppliers
  • landlords
  • employees

 

Who the information may be shared with

We sometimes need to share the personal information we process with the individual themselves and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA). What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons.

Where necessary or required we share information with:

  • business associates
  • suppliers of goods or services
  • financial organisations
  • credit reference agencies
  • debt collection and tracing agencies
  • local and central government
  • police forces
  • security organisations
  • current, past and prospective employers
  • employment and recruitment agencies
  • educators and examining bodies
  • other companies in the same group

We may also use your details for marketing and promotional purposes.

 

Cookie Policy

A cookie is simply a technology for remembering something about you.

Without cookies, a website is like a goldfish who loses its memory every time you visit a new page. Once you visit a new page, it doesn’t remember who you are.

Now this can be a good and a bad thing. Without any memory, a website can’t do a lot of stuff. It can’t let you log in, because it forgets who you are. It can’t let you buy anything, because it forgets what you’re buying.

But it also means it can’t track you. Some websites use cookies to remember what you do on their website, and to target ads at you. And some of those websites share their cookies, so that ads on one website know what you liked on another. This has scared a lot of people.

Cookies aren’t automatically good or bad, but it’s worth understanding what you can do about them.

You can turn them off completely, which is a bit like banning all music to prevent another Justin Bieber album. Many websites simply won’t work.

A better option would be to turn off 3rd party cookies, which will stop most websites from sharing information about you. Some browsers – like Safari – do this automatically.

And finally, you can take a deeper look into any websites which concern you. Most websites have policies that explain what they do, if you care to look.

Well over 90% of websites use cookies. Cookies aren’t automatically good or bad, but it’s worth understanding what you can do about them.

What do our Cookies do?

We use two forms of tracking on our website, cookies and Facebook Pixel.

We use cookies and pixels to allow us to give you a better online experience. Quite often, visitors to a website will leave the website and be unable, for whatever reason, to find their way back to that website. This is why we use cookies and pixels, so we can retarget our advertising to you provided you have shown interest in our products or services. We use cookies to help you navigate back to our website from where ever you are on the web and we use Facebook Pixels to do the same thing but on Facebook, Facebook pixel also allows us to target our Facebook adverts to you though, again, this will only be if you have shown interest.

To learn how to disable cookies and other tracking features, Click Hereyou will be taken to Insights.com who offer a bunch of guides on how to deactive or remove cookies from a range of devices, operating systems or browsers.